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Exam Name:
Salesforce Certified Sales Representative (SP25)
Exam Code:
Salesforce-Sales-Representative
Questions:
125
Update Date
Oct 20, 2025
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Pass4sure Salesforce-Sales-Representative dumps

Salesforce Certified Sales Representative (SP25)

Pass4sure Sales-101 dumps

Salesforce Certified Sales Foundations

Sample Questions


Salesforce-Sales-Representative Sample Question 1


A sales representative learns from a survey that a strategic customer has a low satisfaction
score because they are using only some of the products in their contract.
What should the sales rep do first to improve customer satisfaction?

A. Offer a comprehensive demo of the products to the customer.
B. Encourage the customer to purchase additional products.
C. Add the customer to an educational marketing campaign.


ANSWER : C



Salesforce-Sales-Representative Sample Question 2


When assigned a new sales territory, what is the first step to prioritizing selling efforts?

A. Determine the physical location of each account.
B. Determine the number of accounts and territory size.
C. Identify the territory's key accounts.


ANSWER : C



Salesforce-Sales-Representative Sample Question 3


How can a sales representative best identify a customer's challenges and initiatives?

A. Elicit detailed responses by asking open-ended questions during meetings.
B. Present an overview of new products their company has brought to market.
C. Ask "yes" or "no" questions to make the discussion efficient.


ANSWER : A



Salesforce-Sales-Representative Sample Question 4


In the context of deal management, why is it important for a sales representative to earn a
deeper level of trust and access to decision makers within the customer's organization?

A. To enhance the sales rep's understanding of the customer's needs
B. To increase the sales rep's personal network and influence
C. To gain access to information about the customer's competitors


ANSWER : A



Salesforce-Sales-Representative Sample Question 5


When assessing the risks and opportunities of a deal, why is it important to consider the
duration of a contract?

A. Longer contracts increase cash flow predictability.
B. Longer contracts increase flexibility on delivery timescales.
C. Shorter contracts increase leverage for negotiation.


ANSWER : A



Salesforce-Sales-Representative Sample Question 6


A sales representative identifies a strong business case for a customer and hosts a demo
to show them potential offerings and solutions.
What is the next sales pipeline stage the sales rep should enter to summarize and address
the potential customer's needs?

A. Lead Qualification
B. Prospecting
C. Proposal


ANSWER : C



Salesforce-Sales-Representative Sample Question 7


After verbally agreeing to the price and receiving a formal agreement, the customer informs
the sales representative they are delaying the signature due to concerns about a liability
risk.
Which customer role should the sales rep meet with to address the concerns?

A. Legal
B. Operations
C. Finance


ANSWER : A



Salesforce-Sales-Representative Sample Question 8


What are the key elements of a successful cold call?

A. Several short questions and a shared link to product descriptions on the companywebsite
B. A compelling hook that ties in a product or service and open-ended questions
C. Details about the decision maker and a follow-up with them soon after the call


ANSWER : B



Salesforce-Sales-Representative Sample Question 9


A sales representative's existing customer is opening offices in new regions.
What should the sales rep focus on to increase the contract value?

A. Efficiency target
B. Growth target
C. Expansion target


ANSWER : C



Salesforce-Sales-Representative Sample Question 10


What is a key indicator of a healthy sales pipeline for a sales representative?

A. A high volume of new deals entering the pipeline each month
B. A high percentage of deals in the last stage of the pipeline
C. A balanced distribution of deals across different stages of the pipeline


ANSWER : C



Salesforce-Sales-Representative Sample Question 11


Which aspects of a prospect's buying culture and climate should a sales representative
consider as part of the qualification process?

A. Standard billing terms, legal authority, and payment methods
B. Decision-making process, urgency for change, and openness to new solutions
C. Preferred communication channels, time zone, and office hours


ANSWER : B



Salesforce-Sales-Representative Sample Question 12


Why is it important for a sales representative to follow their company's sales methodology?

A. Creates consistent vision across sellers
B. Understands different approaches for achieving the same goal
C. Develops a better pipeline for growth


ANSWER : A



Salesforce-Sales-Representative Sample Question 13


After a successful sale of their latest software product, a sales representative wants to
nurture their long-term relationship with the customer by driving product
adoption.
What success metric for product adoption can the sales rep use?

A. Session duration
B. User login rates
C. Number of users assigned a license


ANSWER : B



Salesforce-Sales-Representative Sample Question 14


A company is introducing a new product line.
How should a sales representative educate prospects on their products’ key benefits?

A. Storytelling
B. Customer journey maps
C. Social media marketing


ANSWER : C



Salesforce-Sales-Representative Sample Question 15


A sales representative is showing their customer how they can reduce their costs and
improve productivity.
What is being delivered?

A. Use case
B. Value proposition
C. Success story


ANSWER : C



Salesforce-Sales-Representative Sample Question 16


A sales representative is having a difficult time identifying the root cause of their customer's
issue. The sales rep knows they need to first acknowledge the customer's experience and
perspective.
What is the recommended action the sales rep should take next?

A. Provide a product demo.
B. Show empathy.
C. Make recommendations.


ANSWER : B



Salesforce-Sales-Representative Sample Question 17


An experienced sales representative has several new leads and wants to understand their
pain points and decide if the company can meet their needs.
At which stage should the sales rep complete a qualification call with the new leads?

A. Prospecting
B. Relationship building
C. Research


ANSWER : A



Salesforce-Sales-Representative Sample Question 18


A junior sales representative is trying to develop relationships with customers in an industry
that is changing rapidly. In addition, the number of channels to engage with customers has
increased.
How can the sales rep identify the most effective way to communicate with new and
existing customers?

A. Continue using methods that have worked in the past.
B. Collaborate with internal departments.
C. Follow standard sales scripts.


ANSWER : B



Salesforce-Sales-Representative Sample Question 19


A sales representative delivers a proposal and checks in with the prospect on the
perceived value and alignment.
At which stage are they in the sales process?

A. Connect
B. Confirm
C. Collaborate


ANSWER : B



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