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Exam Name:
Salesforce Certified Strategy Designer Exam(WI25)
Exam Code:
Certified-Strategy-Designer
Questions:
150
Update Date
Apr 26, 2025
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Salesforce Certified Strategy Designer Exam(WI25)

Sample Questions


Certified-Strategy-Designer Sample Question 1


Cloud Kicks (CK) is committed to making its new Commerce Cloud accessible to everyone.
Which consideration should CK make when delivering this solution?

A. Accessibility needs to be integrated throughout the entire project lifecycle.
B. Integrated accessibility evaluation methodologies are not helpful in this context.
C. Adequate accessibility measures make usability testing redundant.


ANSWER : A



Certified-Strategy-Designer Sample Question 2


Cloud Kicks’ product team is working with the sales team to identify a new feature to add to
their next product release. A developer on the team believes it may be on an upcoming
Salesforce Release.
Which resource should be used to verify this?

A. Salesforce Lightning Design System Release Notes
B. Salesforce Architects Product Roadmaps
C. Salesforce Developer Release Notes


ANSWER : C



Certified-Strategy-Designer Sample Question 3


A strategy designer is working with a team to assess and prioritize potential opportunities
for an upcoming product release using the Design
Thinking methodology.
Which next step should the designer recommend to assist with prioritization?

A. Survey users and prioritize building their most desired features.
B. Analyze the feature feasibility and let technology drive future designs.
C. Test for desirability and refine ideas based on feasibility


ANSWER : C



Certified-Strategy-Designer Sample Question 4


Cloud Kicks wants to improve its business model to be closer to its customers and provide
quantifiable improvements to business efficiency.
Which framework should be used to drive the success of the new business model?

A. Usable, Feasible, Cost-Effective
B. Feasible, Viable, Impactful
C. Desirable, Feasible, Viable


ANSWER : C



Certified-Strategy-Designer Sample Question 5


Cloud Kicks has a complex manufacturing process that allows several factories to
contribute to the production of a custom footwear order. The
design team is asked to make a new, more efficient process to reduce the time between
order placement and delivery to customers.
Which approach should the team use?

A. Business process modeling
B. Jobs to Be Done framework
C. Customer journey mapping


ANSWER : A



Certified-Strategy-Designer Sample Question 6


A strategy designer is pitching a vision presentation to their customer's lead to get final
approval for a new project. The lead is not comfortable or familiar with design thinking and has been distrustful of the process so far. Investing in this new initiative will put their
reputation on the line.
Which strategy should the designer employ to communicate the vision?

A. Ask each team member to present a few slides to signal the presentation is the result ofmany people's ideas and consensus.
B. Ask the customer to participate in the presentation pitch the vision to their lead to signalbuy-i and shared ownership of the project work.
C. Ask a master presenter to stand in on the project and deliver the vision; they know howto sway any hesitant executive


ANSWER : B



Certified-Strategy-Designer Sample Question 7


Cloud Kicks’ strategy designer is writing a challenge statement to inspire team ideation.
What should they avoid in the challenge statement?

A. Focusing on the root cause of current issues
B. implying solutions to the challenge
C. Basing the statement on a problem identified in research


ANSWER : B



Certified-Strategy-Designer Sample Question 8


Cloud Kicks' product team is focused on a new business casual clothing line that they think
will account for over half of the company's revenue in the future.
Which trend should influence desirability the most?

A. Digital product passports' to help prevent counterfeiting
B. Supply chain issues that delay product availability
C. Hybrid work emphasizing the need for color and comfort


ANSWER : C



Certified-Strategy-Designer Sample Question 9


After a series of interviews with key stakeholders, a strategy designer realizes the company
is duplicating efforts across internal teams, each creating similar programs for customer
engagement.
Which approach should the designer propose to create alignment?

A. Design sprint
B. Journey mapping workshop
C. Service blueprint workshop


ANSWER : C



Certified-Strategy-Designer Sample Question 10


A strategy designer is planning a remote workshop with a team from their partner company
using a new digital collaboration tool. Many employees at the partner company have much
less experience with technology.
Which activity should ensure the workshop is accessible to all participants?

A. Conduct an in-person session with the partner company; collaboration is best whendone face-to-face.
B. Ask a friend to test the tools first and give feedbeck on how user-friendly the activitiesare.
C. Allow access to the tool ahead of time and make sure participants are familiar beforegetting started.


ANSWER : C



Certified-Strategy-Designer Sample Question 11


The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map
the key people who may influence or be impacted by the program.
Which mapping process should the designer use to achieve this goal?

A. Journey Mapping
B. Service Mapping
C. Ecosystem Mapping


ANSWER : C



Certified-Strategy-Designer Sample Question 12


Cloud Kicks wants to create a loyalty program to deepen the engagement of its customers. When evaluating ideas for this program, which criteria should strategy designers use?

A. Desirability, viability, and feasibility
B. Novelty, privacy, and
C. Competitive advantage, impact, and own ability


ANSWER : A



Certified-Strategy-Designer Sample Question 13


Cloud Kicks is launching a new online store and wants to ensure the team follows an
ethical decision-making process and that the delivered
product does not accrue ethical debt.
Which methodology should be suggested?

A. Human-Centered Design
B. Jobs to be Done Framework
C. Consequence Scanning Workshop


ANSWER : C



Certified-Strategy-Designer Sample Question 14


A project team at Cloud Kicks is under pressure to solve customer supply chain issues
across multiple locations. The strategy designer proposes they do some analogous
research.
What should the team look to study?

A. An organization outside of their industry that has solved unique but similar problems
B. A creative setting outside of their office that provides more inspiration and activity
C. complex system that their customers have experienced navigating successfully.


ANSWER : A



Certified-Strategy-Designer Sample Question 15


A financial technology company develops an app for wealth management firms and
receives initial success upon launch.
Which metric should be used to measure the longevity of the product and long-term growth
potential?

A. Annual app downloads
B. Customer retention rate
C. App sales over time


ANSWER : B



Certified-Strategy-Designer Sample Question 16


At a 15-person stakeholder workshop, the Cloud Kicks’ design team shared three strategic
opportunities and discussed the insights that led to them. They were well-received, and the
leaders looked pleased. The design team then led a brainstorm on each opportunity.
What is the reason the strategy designer should recommend dot voting at this point?

A. Dot voting is the fastest way to prioritize and make decisions.
B. Dot voting focuses conversation on a few ideas with the most importance to the group,
C. Dot voting lets everyone know what the leaders believe to be the right answers.


ANSWER : B



Certified-Strategy-Designer Sample Question 17


A strategy designer at Cloud Kicks discovered a complex UX problem with its online
shopping platform and now needs to effectively describe the problem in the customer
context. This description should speak to the urgency of the problem, be a call-to-action for
others to be involved, and inspire
hope for change.
Which type of statement should the designer make?

A. Needs
B. Challenge
C. Mission


ANSWER : B



Certified-Strategy-Designer Sample Question 18


Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers.
CK has arrived at a concept that meets its brief, but the developer remains skeptical.
Which approach should the strategy designer take to get the developer's support?

A. Persuade the developer's boss and product manager to lend their support to the project,and the developer will likely come around.
B. Invite the developer to do their own research and come up with alternate potentialsolutions that meet the brief.
C. Create a persuasive story about the concept focusing on what the developer caresabout and using their language.


ANSWER : C



Certified-Strategy-Designer Sample Question 19


During the ideation stage, a Cloud Kicks team developed a low fidelity prototype to help the company hone its strategy.

Which question should the strategy designer focus on next to ensure success?

A. Whet ere the team's technical capabilities to deliver on the solution?
B. What are the assumptions about market conditions that would have to be true?
C. What user experience success metrics should be included in the product?


ANSWER : B



Certified-Strategy-Designer Sample Question 20


Cloud Kicks has released a wearable device for athletes but struggles to find product
market fit. The design team begins an initiative to better understand user needs and
improve the device.
What should the strategy designer do to engage with internal stakeholders invested in the
project?

A. Assign specific tasks to each stakeholder so they each add something important to theproject,
B. Survey stakeholders for insights and ideas, as their diverse perspectives are likely touncover unmet needs.
C. Align stakeholders on what success for the looks like and throughout the project,


ANSWER : C



Certified-Strategy-Designer Sample Question 21


A design team is working on the challenge: “How might we provide tools to enable
customers to resolve service issues by themselves rather than escalating to human
representatives?"
Which bot metrics should the strategy designer suggest to assess the impact of their work?

A. Customer satisfaction rate
B. Total conversations
C. Human takeover rate


ANSWER : A



Certified-Strategy-Designer Sample Question 22


Cloud Kicks (CK) works with various technology platforms built up over decades of
acquisitions. Each platform has a different level of design maturity, which creates a very
inconsistent user experience. To prioritize what to address first, CK needs to assess the
business impact.
Which method is typically used to Quantify design debt?

A. User interviews
B. Heuristic analysis
C. NPS or CSAT


ANSWER : B



Certified-Strategy-Designer Sample Question 23


A tech company that specializes in mobile app development is looking to innovate and launch a new app that helps users manage their mental health. The company’s target

audience is young adults aged 18-35.
What externa! factor might impact the strategy for this development?

A. HIPAA regulations
B. Customer adoption
C. Push notifications


ANSWER : A



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