Pass4sure Salesforce Agentforce-Specialist Dumps

Sample Questions

Agentforce-Specialist Sample Question 1

A. Prompt Execute Template permission set 
B. Prompt Template User permission set 
C. Prompt Template Manager permission set 

ANSWER : B

Agentforce-Specialist Sample Question 2

A. In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs. 
B. Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections. 
C. In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information. 

ANSWER : A

Agentforce-Specialist Sample Question 3

Universal Containers wants to use an external large language model (LLM) in Prompt Builder. What should An Agentforce recommend?

A. Use Apex to connect to an external LLM and ground the prompt.
B. Use BYO-LLM functionality in Einstein Studio. 
C. Use Flow and External Services to bring data from an external LLM. 

ANSWER : B

Agentforce-Specialist Sample Question 4

After creating a foundation model in Einstein Studio, which hyperparameter should An Agentforce use to adjust the balance between consistency and randomness of a response? 

A. Presence Penally 
B. Variability 
C. Temperature 

ANSWER : C

Agentforce-Specialist Sample Question 5

 A. To generate relevant content when engaging with each customer 
B. To analyze past campaign performance 
C. To send automated emails to all customers 

ANSWER : A

Agentforce-Specialist Sample Question 6

An Agentforce at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts. Which approach should theAgentforce Specialistrecommend to achieve this use case? 

A. Use a prompt template grounded on CRH and Data Cloud data using standard foundation model. 
B. Fine-Tune the standard foundational model due to the complexity of the data. 
C. Deploy UC's own custom foundational model on this data first. 

ANSWER : A

Agentforce-Specialist Sample Question 7

Universal Containers has a new AI project. What should An Agentforce consider when adding a related list on the Account object to be used in the prompt template?

 A. After selecting a related list from the Account, use the field picker to choose merge fields in Prompt Builder. 
B. Prompt Builder must be used to assign the fields from the related list as a JSON format. 
C. The fields for the related list are based on the default page layout of the Account for the current user. 

ANSWER : A

Agentforce-Specialist Sample Question 8

Which business requirement presents a good use case for leveraging Einstein Prompt Builder? 

A. Forecast future sales trends based on historical data. 
B. Identify potential high-value leads for targeted marketing campaigns. 
C. Send reply to a request for proposal via a personalized email. 

ANSWER : C

Agentforce-Specialist Sample Question 9

A. Generating record queries based on conversation history
B. Offering real-time language translation during conversations
C. Identifying copilot actions to respond to user utterances

ANSWER : C

Agentforce-Specialist Sample Question 10

A. To generate relevant content when engaging with each customer
B. To analyze past campaign performance
C. To send automated emails to all customers

ANSWER : A

Agentforce-Specialist Sample Question 11

A. Query Records
B. Fetch Records
C. Select Records

ANSWER : A

Agentforce-Specialist Sample Question 12

A. The permission set group assigned to the Agent User needs to grant access to the Product Replacement flow.
B. The permission set assigned to the Agent User needs Read access to the custom Product Replacement object.
C. The profile assigned to the Agentforce Agent User needs AI training permission to the custom Product Replacement object.

ANSWER : B

Agentforce-Specialist Sample Question 13

A. Field Generation
B. Sales Email
C. Record Summary

ANSWER : A

Agentforce-Specialist Sample Question 14

A. Outbound Omni-Channel Flow
B. Screen Flow
C. Prompt Flo

ANSWER : A

Agentforce-Specialist Sample Question 15

A. The current Salesforce org lacks the necessary Einstein for Service permissions that support the Knowledge-based Data Library option, so only the file upload option is presented.
B. Salesforce Knowledge is not enabled in the organization; without Salesforce Knowledge enabled, the Knowledge-based data source option will not be available in Einstein Data Libraries.
C. The administrator is not using Lightning Experience, which is required to display all data source options, Including the Knowledge base option, when configuring Einstein Data Libraries.

ANSWER : B

Agentforce-Specialist Sample Question 16

An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex. Which options are available for deploying these to production?

A. Deploy the flows and Apex using normal deployment tools and manually create the agent-related items in production.
B. Use only change sets because the Salesforce CLI does not currently support the deployment of agent-related metadata.
C. Deploy flows, Apex, and all agent-related items using either change sets or the Salesforce CLI/Metadata API.

ANSWER : C

Agentforce-Specialist Sample Question 17

Which object stores the conversation transcript between the customer and the agent?

A. Messaging End User
B. Messaging Session
C. Case

ANSWER : B

Agentforce-Specialist Sample Question 18

A sales manager needs to contact leads at scale with hyper-relevant solutions and customized communications in the most efficient manner possible. Which Salesforce solution best suits this need?

A. Einstein Sales Assistant
B. Prompt Builder
C. Einstein Lead follow-up

ANSWER : B

Agentforce-Specialist Sample Question 19

A. Create a new custom Data Cloud object that includes the desired field.
B. Update the search index to include the desired field.
C. Modify the retriever's configuration to include the desired field..

ANSWER : B

Agentforce-Specialist Sample Question 20

Once a data source is chosen for an Agentforce Data Library, what is true about changing that data source later?

A. The data source can be changed through the Data Cloud settings.
B. The Data Retriever can be reconfigured to use a different data source.
C. The data source cannot be changed after it is selected

ANSWER : C

Agentforce-Specialist Sample Question 21

Universal Containers deployed the new Agentforce Sales Development Representative (SDR) Into production, but sales reps are saying they can't find it. What is causing this issue?

A. Sales rep users profiles are missing the Allow SDR Agent permission.
B. Sales rep users do not have access to the SDR Agent object.
C. Sales rep users are missing the Use SDR Agent permission set.

ANSWER : C

Agentforce-Specialist Sample Question 22

What should Universal Containers consider when deploying an Agentforce Service Agent with multiple topics and Agent Actions to production?

A. Deploy agent components without a test run in staging, relying on production data for reliable results. Sandbox configuration alone ensures seamless production deployment.
B. Ensure all dependencies are included, Apex classes meet 75% test coverage, and configuration settings are aligned with production. Plan for version management and postdeploymentactivation.
C. Deploy flows or Apex after agents, topics, and Agent Actions to avoid deployment failures and potential production agent issues requiring complete redeployment.

ANSWER : B

Agentforce-Specialist Sample Question 23

A Salesforce Administrator is exploring the capabilities of Agent to enhance user interaction within their organization. They are particularly interested in how Agent processes user
requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Agent directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users.
How does Agent handle user requests In Salesforce?

A. Agent will trigger a flow that utilizes a prompt template to generate the message.
B. Agent will perform an HTTP callout to an LLM provider.
C. Agent analyzes the user's request and LLM technology is used to generate and display the appropriate response.

ANSWER : C

Agentforce-Specialist Sample Question 24

What is the primary function of the reasoning engine in Agentforce?

A. Identifying agent topics and actions to respond to user utterances
B. Offering real-time natural language response during conversations
C. Generating record queries based on conversation history

ANSWER : B

Agentforce-Specialist Sample Question 25

What is the main benefit of using a Knowledge article in an Agentforce Data Library?

A. Only the retriever for Knowledge articles allows for agents to access Knowledge from both inside the platform and on a customer's website.
B. It provides a structured, searchable repository of approved documents so the agent can retrieve reliable information for each inquiry..
C. The retriever for Knowledge articles has better accuracy and performance than the default retriever.

ANSWER : B

Agentforce-Specialist Sample Question 26

Universal Containers (UC) wants its AI agent to return responses quickly. UC needs to optimize the retriever's configuration to ensure minimal latency when  grounding AI responses.
Which configuration aspect should UC prioritize?

A. Configure the retriever to operate in dynamic mode so that it modifies the search Index structure at runtime.
B. Ensure the retriever's filters are defined to limit the scope of each search efficiently.
C. Increase the recency bias setting for the retriever limiting scope to more recent data.

ANSWER : B

Agentforce-Specialist Sample Question 27

After configuring and saving a Salesforce Agentforce Data Library (regardless of the data source), which components are automatically created and available in Data Cloud?

A. A data pipeline, an indexing engine, and a query processor
B. A data connector, an analytics dashboard, and a workflow rule
C. A data stream, a search index, and a retriever

ANSWER : C

Agentforce-Specialist Sample Question 28

How is Data Cloud leveraged by the Answer Questions with Knowledge action in Agentforce?

A. Data Cloud is not required; the articles can be accessed directly from the CRM by the agent.
B. Data Cloud stores and manages the Indexed Knowledge articles.
C. Data Cloud provides the real-time data streams that update the Knowledge articles.

ANSWER : B

Agentforce-Specialist Sample Question 29

Universal Containers wants its AI agent to answer customer questions with precise and upto- date information. How does an Agentforce Data Library simplify and enable this?

A. It automates the ingestion, taxonomical classification and storage of knowledge in Data Cloud for precision keyword search retrieval to ground prompts and agents with relevant information.
B. It automates the ingestion, Indexing of data, and creates a default retriever to be used in prompts and agents for grounding with relevant information.
C. It automates the ingestion and optical character recognition (OCR) processing of any PDF, and indexes them to enable regular SQL query retrieval to ground prompts and agents with relevant information.

ANSWER : B

Agentforce-Specialist Sample Question 30

Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Agent to improve its processes.
What is a key reason for implementing Agent?

A. Improving data entry and data cleansing
B. Allowing AI to perform tasks without user interaction
C. Streamlining workflows and automating repetitive tasks

ANSWER : C