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Exam Name:
Certification Preparation For Community Cloud Consultants (WI25)
Exam Code:
CRT-271
Questions:
285
Update Date
Mar 21, 2025
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Certification Preparation For Community Cloud Consultants (WI25)

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285 Questions

Pass4sure Community-Cloud-Consultant dumps

Salesforce Certified Community Cloud Consultant (WI25)

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285 Questions

Sample Questions


CRT-271 Sample Question 1


Northern Trail Outfitters uses Knowledge Articles to address customer questions in their
Customer Service (Napili) Template-based Community. They need to know if these Articles
are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from
customers?

A. Redirect customers to a survey form in an external website that captures theircomments on the Knowledge Article.
B. Create a customer survey using custom Lightning components and add it to thehomepage.
C. Build a custom Community page that shows the Knowledge Article and have customfields to capture customer comments.
D. Enable the article voting property on the Article Content component in the article detailpage in the Community Builder.


ANSWER : D


CRT-271 Sample Question 2


Universal Containers uses Community to grant business Customers Secure access to
accounts, Orders, and invoices. All Customers are On a Customer Community License.
Universal Containers plans to launch a project management module with the following
requirernents: • Leverage Chatter for collaboration. • Private project collaboration between
the customer and Universal Containers. • Leverage documents, tasks, and events in the
project space. • Customers can only see and access their projects. What is the most
efficient way for the Salesforce Admin to fulfill these requirements?

A. Use custom objects, record feeds, and control access through sharing.
B. Create unlisted groups and add project records to the group.
C. Build a custom Visualforce project space and control access through sharing.
D. Add private groups and add project records to the group


ANSWER : A


CRT-271 Sample Question 3


What two things should the Salesforce Admin do to achieve this? Universal Containers
builds a Community on the Napili template. They need to use a survey tool to collect
feedback from members.

A. Find and install a Visualforce survey app from the AppExchange.
B. Create a new page, add the standard survey components, and publish.
C. Build custom Lightning survey components for the template.
D. Find and install a Lightning survey app from the AppExchange.


ANSWER : C,D


CRT-271 Sample Question 4


Your company has asked you to leverage Salesforce for their new customer community
and wish to ensure that it is mobile ready which template(s) can you leverage to support
this requirement? FOUR ANSWERS

A. Kokua
B. Napili
C. Aloha
D. Visualforce + Tabs
E. Koa


ANSWER : A,B,C,E


CRT-271 Sample Question 5


Universal Containers built a Community to expose Leads and Opportunities to their
resellers. They set up partner accounts with two roles and granted Super User access to
the Sales Executives users who are created at the top level of the account role hierarchy.
Universal Containers has the following requirements to expose dashboards to their
partners: • Partners can NOT modify the dashboard. • Partners only see data within their
account. • Partners see all the data on the partner account. How should the Salesforce
Admin fulfill these requirements?

A. Select the Channel Manager as the running user for the dashboards
B. Select the 'Run as logged in user option for the dashboards
C. Select the Sales Executive as the running user for the dashboards
D. Select the owner of the partner account as the running user for the dashboards


ANSWER : B


CRT-271 Sample Question 6


Universal Containers uses Customer Community licences.
One of its largest customers wants to run reports. What licence type will allow Universal
Containers to meet this requirement? Select one or more of the following:

A. Customer Community Plus
B. Lightning External Apps
C. High Volume Customer Portal
D. Portal Manager


ANSWER : A


CRT-271 Sample Question 7


Universal Containers (UC) recently built a community for its customers. UC stores
customer invoices outside of Salesforce. UC wants to allow customers to be able to search
for and view the invoices immediately after creation. Which Salesforce feature should the
Community Cloud consultant recommend?
Select one or more of the following:

A. Files connect
B. External services
C. File sync
D. Chatter and files


ANSWER : A


CRT-271 Sample Question 8


Universal Containers wants its Community users to have the ability to log in using Facebook and Google.
Which set of features should the Administrator use to achieve this goal?
Select one or more of the following:

A. Custom Lightning Component and Apex Class
B. Single Sign-on and AppExchange
C. Auth Provider and Flow
D. Auth Provider and Registration Handler


ANSWER : D


CRT-271 Sample Question 9


How Should the Salesforce Admin meet these requirements? Universal Containers need a
Community for distributors who manage their sales with the following requirements: Each
distributor has multiple users. Users within the same distributor should be able to talk to
each other. Users should not be able to talk with users from other distributors. Knowledge
articles and other Community features should be the same for all distributors.

A. Create Sharing groups to share users within a distributor. Allow discussions, keeping theOWD for Users as private.
B. Create a separate Community for each distributor. Allow members to talk within theCommunity and enable the Community user visibility.
C. Enable the Portal user visibility and disable the Community user visibility under Sharingsettings. Keep OWD for Users as private for external users.
D. Create a Sharing set to share the users within a distributor in the Community. Allowdiscussions, keeping the OWD for Users as private


ANSWER : C


CRT-271 Sample Question 10


Northern Trail Outfitters launched a Lightning Community. Community members reports
being unable to view the menu option to see their work orders. The Salesforce
Administrator has validated the following: - The user profile has read access to the work
order object - The user profile has membership to the community What should the
Salesforce administrator verify to troubleshoot this issue?

A. Work Order is adding to the Navigation Menu in Community Builder
B. Work Order is added to the navigation menu in administration
C. The Work Order tile is added to Community workspaces
D. The Work Order component is marked publicly viewable


ANSWER : A


CRT-271 Sample Question 11


Universal Containers builds their customer Community on Customer Services Templates.
They create several recommendations that are visible on the home page, including one for
their annual conference event. After the event, the Salesforce Admin needs to remove the
event recommendation. Where should the Salesforce Admin delete the recommendation?
Select one or more of the following:

A. From the Community Workspaces
B. From the All Communities setup page
C. From the Community Builder
D. From the Community site


ANSWER : A


CRT-271 Sample Question 12


Universal Containers needs to have their branding represented accurately in their Partner
Community. What three things should the Salesforce Admin do to use Community Builder
to brand the Community?

A. Specify font family, style, and weight
B. Apply a colour scheme that is appropriate for the Universal Containers template with thecolour palette
C. Adjust kerning values in a variety of typefaces
D. Use custom CSS to apply Universal Containers styles
E. Adjust the pixel width of the masthead


ANSWER : B,C,D


CRT-271 Sample Question 13


The coffee company sells products for coffee shops and consumers. The company is
planning to launch a Community and has the following goals:
- Go to market quickly
- Generate online revenue rapidly
- Work with a mobile ready storefront
How should the Community Cloud consultant meet these goals?
Select one or more of the following:

A. Use build your own lightning template
B. Use custom lightening components
C. Use a Visualforce page lightning component
D. Use B2B commerce for community cloud


ANSWER : D


CRT-271 Sample Question 14


Universal Containers (UC) builds a Community to support customers who purchased its

products. UC has the following security requirements:
- Support encryption at rest
- Show decrypted data in the UX (user experience) to users with permissions
- Encrypt all Community data
How should the Salesforce Administrator fulfil this requirement?
Select one or more of the following:

A. Install a third-party app from AppExchange to encrypt the data at rest
B. Leverage Salesforce Shield to encrypt and decrypt all data at rest
C. Encrypt data in portals, but not in Communities
D. Create encrypted fields for Community data


ANSWER : B


CRT-271 Sample Question 15


Universal Containers wants to build a Community for all their employees. Currently, some
oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable
access to the Community for the users who are currentlyNOT Salesforce users?

A. Create the users as contacts and enable them as Community users.
B. Allow the users to self -register to the Community.
C. Create the users in Salesforce and add their profile to the Community.
D. Add the users to the Community as members.


ANSWER : A


CRT-271 Sample Question 16



Universal Containers uses Community to grant business customers secure access to
accounts, orders, and invoices. All customers are on a Customer Community License.
Universal Containers plans to launch a project management module with the following
requirements:• Leverage Chatter for collaboration.• Private project collaboration between
the customer and Universal Containers.• Leverage documents, tasks, and events in the
project space.• Customers can only see and access their projects. What is the most
efficient way for the Salesforce Admin to fulfil these requirements?

A. Create unlisted groups and add project records to the group
B. Add private groups and add project records to the group
C. Build a custom Visualforce project space and control access through sharing
D. Use custom objects, record feeds, and control access through sharing


ANSWER : B


CRT-271 Sample Question 17



Universal Containers uses Community to grant business customers secure access to
accounts, orders, and invoices. All customers are on a Customer Community License.
Universal Containers plans to launch a project management module with the following
requirements:• Leverage Chatter for collaboration.• Private project collaboration between
the customer and Universal Containers.• Leverage documents, tasks, and events in the
project space.• Customers can only see and access their projects. What is the most
efficient way for the Salesforce Admin to fulfil these requirements?

A. Create unlisted groups and add project records to the group
B. Add private groups and add project records to the group
C. Build a custom Visualforce project space and control access through sharing
D. Use custom objects, record feeds, and control access through sharing


ANSWER : B


CRT-271 Sample Question 18


Universal Containers sets up and publishes a Community. What three things should a
Salesforce Admin do to log into the Community and validate the Community features?
Choose 3 answers.

A. Choose Login to the Community as a User from the contact record in Salesforce.
B. Select the Community from the global header as an internal user.
C. Preview the Community as a specific Community user in the preview mode of theCommunity builder.
D. Log in as a customer to the Community with a Test customer login.
E. Select a Customer user record and select the Login option.


ANSWER : A,B,D


CRT-271 Sample Question 19



Universal Containers needs to provide Super User Access to a few end users. Their end
users are assigned several license types for these Communities: • Customer Community •
Customer Community Plus • Employee Community • Partner Community. Which two
license types allow a Salesforce Admin to provide Super User Access to the end users in
this Community? Choose 2 answers

A. Customer Community Plus License
B. Employee Community License
C. Partner Community License
D. LI Customer Community License


ANSWER : A,C


CRT-271 Sample Question 20


Universal Containers Community Manager needs to set up Reputation. Which two tasks
should the Community Manager perform to meet this requirement? Choose 2 answers

A. Create a custom Lightning component for Reputation and add it to the home page.
B. Configure Reputation points and levels in the Community Management console.
C. Add a Visualforce Reputation Leaderboard component.
D. Add the Reputation Leaderboard component to a page in the Community.
E. Enable Reputation in the Community.


ANSWER : B,E


CRT-271 Sample Question 21


The Salesforce Administrator at Universal Containers has set up Topics. Universal
Containers is going through a rebranding phase and wants to simplify Topics, but keep
Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this?
Select one or more of the following:

A. Merge similar Topics in Content Management Workspace
B . Keep existing Topics and reassign Articles to newly created Topics
C. Delete existing Topics and assign Articles to newly created Topics
D. Mark old Topics as Inactive and assign Articles to the new Active Topics


ANSWER : A


CRT-271 Sample Question 22


You have created a custom object to list all upcoming company events, including speaker
bio's and location and now wish to expose this publicly on your Customer Community. How
are you are able to edit the public access settings? [Select Two]

A. Go into the Community Page Manager and update the Page Access control to Public
B. Go into the Setup Menu >> Profiles >> edit the object settings on the guest communityprofile
C. Add the sample code provided on help.salesforce.com to the head markup and add theobject name you want to expose publicly
D. Install the Community Object Permissions Manager from the AppExchange foradvanced data sharing options
E. Go into the Community Manager and select the objects that are available publicly
F. Go into the Community Builder and navigate to settings and click on the hyperlink to theGuest User Profile


ANSWER : B,F


CRT-271 Sample Question 23


Universal Containers (UC) is launching a Partner Community. Users will receive a welcome
email with a link to login to the new Community. UC wants the link to last longer than seven
days. How can a Community Cloud consultant change the validity period of the link to meet
this requirement?
Select one or more of the following:

A. Create a custom login flow that modifies the setting
B. Edit the setting in the welcome email template
C. Configure Outlook Exchange server settings
D. Change the link validity period setting on the Community settings page


ANSWER : D


CRT-271 Sample Question 24


orthern Trail Outfitters (NTO) is planning to acquire one of its competitors. NTO has
identifies a group of Partners to collaborate with during the entire acquisition process.
Which option should NTO use to ensure that only the selected group of partners have
visibility to the acquisition?
Select one or more of the following:

A. Set Chatter group email setting for selected collaboration Partners to Limited
B. ©mention only selected collaboration Partners
C. Manually share records with selected collaboration Partners
D. Create an Unlisted Chatter Group for selected collaboration Partners


ANSWER : D


CRT-271 Sample Question 25


niversal Containers (UC) wants Lightning Experience enabled employees who have
Salesforce user licences to access a Community. The employee profiles have been added
to the Community membership. How should the Community Cloud Consultant educate
employees on how to access the Community?
Select one or more of the following:

A. Recommend employees use a separate username for Community access
B. Advise employees to use the "Login in as" functionality
C. Direct employees to the App Launcher
D. Direct employees to the global header


ANSWER : C


CRT-271 Sample Question 26


Regional Containers wish to establish a Community for their Partner network. They have complex requirements and from sampling their Partner network there is no need to provide
mobile capabilities. What type of community best suits Regional Containers needs?

A. Koa
B. Visual Force + Tabs
C. Kookaburra
D. Aloha
E. Napili


ANSWER : B


CRT-271 Sample Question 27


What do you recommend? Universal Containers have launched their Customer Community
on the Koa template. Community members have asked your advice for accessing the
community on iOS devices.

A. IOS users should download the Salesforce1 app and access the community through theSalesforce1 switcher.
B. Navigate to the community URL in the browser and a mobile experience will beautomatically rendered.
C. IOS users should download the OneCommunity app where they can use their regularcommunity login credentials to access the Community.
D. All users should access a Koa Community via a Desktop browser only.


ANSWER : B


CRT-271 Sample Question 28


What do you recommend? Universal Containers have launched their Customer Community
on the Koa template. Community members have asked your advice for accessing the
community on iOS devices.

A. IOS users should download the Salesforce1 app and access the community through theSalesforce1 switcher.
B. Navigate to the community URL in the browser and a mobile experience will beautomatically rendered.
C. IOS users should download the OneCommunity app where they can use their regularcommunity login credentials to access the Community.
D. All users should access a Koa Community via a Desktop browser only.


ANSWER : B


CRT-271 Sample Question 29


Universal Containers needs to add their own logo to the Community login page.What is the
most efficient way for the Salesforce Admin to accomplish this?

A. Add the logo to the Login & Registration setup page in Community Management.
B. Upload the logo as an externally available Document and include it in the login page.
C. Override the default Community login page to a custom login page with the logo.
D. Use URL redirect to redirect users to a custom login page with the logo.


ANSWER : A


CRT-271 Sample Question 30


Universal Containers needs to add their own logo to the Community login page.What is the
most efficient way for the Salesforce Admin to accomplish this?

A. Add the logo to the Login & Registration setup page in Community Management.
B. Upload the logo as an externally available Document and include it in the login page.
C. Override the default Community login page to a custom login page with the logo.
D. Use URL redirect to redirect users to a custom login page with the logo.


ANSWER : A


CRT-271 Sample Question 31


Universal Containers wants the Community login page to display its company logo. How
can the Salesforce Administrator accomplish this in the Community Workspace?
Select one or more of the following:

A. Upload a logo image file in Login and Registration
B. Specify a new Community login page that uses the logo
C. Reference the logo design token in the CSS editor page
D. Use a login Flow component to display a logo splash screen


ANSWER : A


CRT-271 Sample Question 32


What two things should a Salesforce Admin do to accomplish this? Universal Containers
needs to create a Support Community with the following requirements:• Customer and
partner users will be members of this community and use the Customer Community and
Partner Community License, respectively.• A customer user should be able to see all cases
opened for their account, including cases opened by their colleagues.• Customer users
must be able to collaborate with all Community users.

A. Create a Sharing Set on the Case object.
B. Enable Super User access for customer users.
C. Select the Community User Visibility checkbox.
D. Set up Delegated Admin access for customer users.


ANSWER : B,C


CRT-271 Sample Question 33


A company uses CMS (Content Management System) to store and manage public content.
The VP of Advertising wants to run marketing and advertising campaigns in the Community
using that content. How should the Administrator render advertising content in the
Community?
Select one or more of the following:

A. Build a custom integration point between the CMS and the Community
B. Use Process Builder to import content from the CMS on a periodic basis
C. Download and install the Community Content package from the AppExchange
D. Configure CMS Connect to pull content from the CMS


ANSWER : D


CRT-271 Sample Question 34


Universal Containers launches a Partner Community for their resellers who have access to
Leads,Opportunities, and Dashboards.Universal Containers has the following requirements
to support their partners during the sales cycle: - Universal Containers can engage with
partners during the Sales cycle. - Universal Containers can have internal discussion NOT
visible to partners. - The Channel Manager can bring any Universal Containers Employee
to the discussion - Universal Contianers employees may or may NOT have access to the
Partner CommunityHow should a Salesforce Admin fulfil those requirements?

A. Leverage Opportunity feed and group record layout for access control.
B. Leverage unlisted groups and record sharing for access control.
C. Leverage Opportunity feed and manual shares for access control.
D. Leverage private groups and record sharing for access control.


ANSWER : C


CRT-271 Sample Question 35


Universal Containers is setting up their moderation settings on their Community. They have
developed 7585 keywords to monitor. What is the minimum number of keyword lists
needed to accommodate all 7585 keywords?

A. 5
B. 2
C. 4
D. 3


ANSWER : C


CRT-271 Sample Question 36


You are setting up an Authenticated Community for your Customers many of them speak
both English and French how will you ensure the most appropriate language(s) are
available to them in your Napili Template Community?

A. Develop a custom lightning component which will allow seamless transition between languages
B. Install the Google Translation component which allows Authenticated users to swapbetween languages
C. Language will be determined by the language set on their User Profile
D. Place the Language Picker Component on the Community home page
E. Multi-Language support is not available for Napili Template communities


ANSWER : C


CRT-271 Sample Question 37


Universal Containers is rapidly expanding its partner network across Latin America and
Europe and has received feedback that partner engagement has been hampered by the
lack of resources in the partners native languages. Which three individual steps should a
Community Cloud consultant take to provide a better experience for these international
partners? Choose 3 answers
Select one or more of the following:

A. Enable multiple languages in the Knowledge language settings
B. Set up Translation Workbench and ensure translators are assigned
C. Use the language selector component to let users select their preferred language
D. Embed a link to Google Translate all pages
E. Set up custom URLs to route users from country domains to the correct Communitypages


ANSWER : A,B,C


CRT-271 Sample Question 38


Universal Containers needs their channel partners to collaborate on opportunities within
their new partner Community based on the Napili template. What is the recommended way
to accomplish this task?

A. Create a page layout for leads and assign it to those profiles that have access to theCommunity
B. Create a Detail page for invoices and add the page as a Navigation Menu item
C. Add Opportunities as a Salesforce Object in the Navigation Menu
D. Create a Visualforce page for Opportunities and add the page as a Navigation Menuitem


ANSWER : C


CRT-271 Sample Question 39


A healthcare company wants to create a Community for its patients and providers. The
Community needs to be optimised for healthcare use cases and follow industry best
practices. What should the Community Cloud consultant consider first to meet the
requirements?
Select one or more of the following:

A. Lightning community templates
B. Business value map and ROI
C. Custom solutions
D. Lightning bolt solutions


ANSWER : A


CRT-271 Sample Question 40


Universal Containers rolled out a Community in the Customer Service Napili template for
their employees. The CEO has the following requirements: • All employees can participate
in discussions within the Community. • Create a Chatter group for corporate
announcements where all employees can participate and comment. • The posts in this
group should be visible in the feed of all employees. How should the Salesforce Admin
accomplish this task? Choose one answer

A. Create a Chatter group in the internal org and create a trigger to make the posts visibleto everyone
B. Create a Chatter group in the Community and include all employees
C. Create a Chatter group in the internal Salesforce org and include all employees
D. Create a post on a custom object, Announcements that all employees follow


ANSWER : B


CRT-271 Sample Question 41


When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT
visible to all partner Community users. What should the Salesforce Admin do to fix this
problem?

A. Add the Global Header permission set to all Community users
B. Edit the Partner Community profile so that the Knowledge tab is visible
C. Update the Admin profile so that the Knowledge tab is visible
D. Create a Knowledge article and make it visible to the appropriate channel


ANSWER : D


CRT-271 Sample Question 42


You wish to edit the Community Head Markup, where do you go to do this?

A. Developer Console
B. Community Builder >> Settings >> Advanced
C. Upload a HTML static resource named 'Head Markup'
D. Community Manager >> Administration >> Settings
E. Modify the hidden Community Lightning Component which is displayed when editing thecommunity


ANSWER : B


CRT-271 Sample Question 43


Universal Containers builds a partner community for their dealers. They set up the partner
account with two roles to represent sales employees and their managers. After going live,
the dealerships inform Universal Containers that they need a CEO type of access for
specific users who need to access all of the data on the parner account. How should the
Salesforce admin fulfil this requirement?
Select one or more of the following:

A. Promote the CEO partner user to delegated admin on the partner account.
B. Add a third role to the partner account hierarchy for the CEO partner user. 
C. Assign Super User access to the CEO partner user on the Contact page.
D. Make the CEO partner user the owner of the partner account.


ANSWER : B


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