Pass4sure Cisco 500-442 Dumps
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Pass4sure 500-442 dumps
Administering Cisco Contact Center Enterprise (CCEA)
60 Questions
Sample Questions
500-442 Sample Question 1
A. assign the Supervisor to only one Team
B. assign the Supervisor to a Skill Group and Precision Queue
C. make sure the Supervisor has an Active Directory Account
D. ensure that "Is Supervisor" is checked
E. assign the Supervisor to a Precision Queue
ANSWER : C,D
500-442 Sample Question 2
A. CCE Admin page
B. Domain Manager
C. Active Directory
D. Configuration Manager
ANSWER : A
500-442 Sample Question 3
A. Skills
B. Attributes
C. Expressions
D. Teams
ANSWER : A
500-442 Sample Question 4
A. Ask an administrator to configure the team with a custom layout.
B. Only the same type and configuration of gadgets are supported for all users.
C. Ask the agent to add the gadget to his desktop after launching Finesse.
D. Ask the supervisor to add the gadget to the agents desktop.
ANSWER : A
500-442 Sample Question 5
A. allows agents to re-skill to a different skill group or team
B. automates Text to Voice Bot Configurations
C. allows different groups of users to configure APIs based on their roles
D. obtains data from the base solution's database, known as Data Sources
E. customizes the visual presentation of the reports
ANSWER : D,E
500-442 Sample Question 6
A. Caller Entered digits
B. Call variable
C. User variable
D. Peripheral variable
ANSWER : B
500-442 Sample Question 7
A. view Team gadget in Finesse
B. answer Calls from Skill groups and PQs
C. CUC login
D. log in to CCE admin
E. CUCMAPI
ANSWER : C,D
500-442 Sample Question 8
A. access a database and provide the caller with all the needed information to complete thetransaction (Self Service)
B. TCP/IP connections through the network
C. reporting
D. heartbeat mechanism between Contact Center components
E. caller defines the reason for the call from several menu options
ANSWER : A,E
