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Get ready to pass your exam right away with Cisco 500-442 Practice Questions. These Cisco 500-442 PDFs are specially designed to make passing easier without any difficulties!

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Exam Name:
Administering Cisco Contact Center Enterprise (CCEA)
Exam Code:
500-442
Questions:
60
Update Date
May 15, 2025
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Pass4sure 500-442 dumps

Administering Cisco Contact Center Enterprise (CCEA)

Sample Questions


500-442 Sample Question 1


Which two steps are required to configure a Supervisor? (Choose two.)

A. assign the Supervisor to only one Team
B. assign the Supervisor to a Skill Group and Precision Queue
C. make sure the Supervisor has an Active Directory Account
D. ensure that "Is Supervisor" is checked
E. assign the Supervisor to a Precision Queue


ANSWER : C,D



500-442 Sample Question 2


Users should be associated as members of a Security Group to access Configuration
Manager or Script Editor. Where can this task be accomplished?

A. CCE Admin page
B. Domain Manager
C. Active Directory
D. Configuration Manager


ANSWER : A



500-442 Sample Question 3


What does Precision Routing use to determine if an agent is part of its pool?

A. Skills
B. Attributes
C. Expressions
D. Teams


ANSWER : A



500-442 Sample Question 4


In Finesse, how are different gadgets enabled for specific team members?

A. Ask an administrator to configure the team with a custom layout.
B. Only the same type and configuration of gadgets are supported for all users.
C. Ask the agent to add the gadget to his desktop after launching Finesse.
D. Ask the supervisor to add the gadget to the agents desktop.


ANSWER : A



500-442 Sample Question 5


What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

A. allows agents to re-skill to a different skill group or team
B. automates Text to Voice Bot Configurations
C. allows different groups of users to configure APIs based on their roles
D. obtains data from the base solution's database, known as Data Sources
E. customizes the visual presentation of the reports


ANSWER : D,E



500-442 Sample Question 6


Which variable remains available to all scripts in the system until reset?

A. Caller Entered digits
B. Call variable
C. User variable
D. Peripheral variable


ANSWER : B



500-442 Sample Question 7


Which two actions are Supervisors able to perform that Agents are unable to perform?
(Choose two.)

A. view Team gadget in Finesse
B. answer Calls from Skill groups and PQs
C. CUC login
D. log in to CCE admin
E. CUCMAPI


ANSWER : C,D



500-442 Sample Question 8


Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact
Center environment? (Choose two.)

A. access a database and provide the caller with all the needed information to complete thetransaction (Self Service)
B. TCP/IP connections through the network
C. reporting
D. heartbeat mechanism between Contact Center components
E. caller defines the reason for the call from several menu options


ANSWER : A,E



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