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Exam Name:
Salesforce Marketing Cloud Account Engagement Specialist (WI25)
Exam Code:
Marketing-Cloud-Account-Engagement-Specialist
Questions:
297
Update Date
Apr 24, 2025
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Sample Questions


Marketing-Cloud-Account-Engagement-Specialist Sample Question 1


A marketer receives a request to permanently delete a prospect from Marketing Cloud Account Engagement.
How does the marketer satisfy this request?


A. The marketer archives the prospect, but cannot permanently delete their data.
B. The marketer deletes the prospect in Salesforce, which then permanently deletes the prospect in Marketing Cloud Account Engagement.
C. The marketer goes to the prospect record and chooses the "Permanently Delete'' menu option.
D.  The marketer archives the prospect and then selects "Permanently Delete" from the recycle bin.   


ANSWER : D



Marketing-Cloud-Account-Engagement-Specialist Sample Question 2


A prospect is permanently deleted from Marketing Cloud Account Engagement. That prospect then fills out a new Marketing Cloud Account Engagement form and submits their information.
What happens to the prospect?


A. An error message is displayed on the form preventing the prospect from submitting
B. A new prospect is created even though the prospect had previously been permanently deleted.
C. No new prospect is created because the prospect had previously been permanently deleted.
D. The submission of the form retrieves and restores the previously deleted prospect information including activities.


ANSWER : B



Marketing-Cloud-Account-Engagement-Specialist Sample Question 3


Completion Actions are retroactive.   

A.  True
B.  False   


ANSWER : B



Marketing-Cloud-Account-Engagement-Specialist Sample Question 4


Which two considerations should be kept in mind when using completion actions for list emails? Choose 2 answers


A. Completion actions based on email link clicks only execute once per prospect.
B. Completion actions based on link clicks do not trigger on unsubscribe links or email preference page clicks.
C. Completion actions based on email opens will retroactively apply if added after the email send.
D. Completion actions based on image file downloads only execute once per day.


ANSWER : A,C



Marketing-Cloud-Account-Engagement-Specialist Sample Question 5


What is Lead Qualification? (select two)


A. The process of determining when a prospect is ready for follow up from your sales team.
B. An automated set of actions that ensures your sales team gets a steady stream of purchase-ready prospects.
C. The process of determining when a prospect is ready for follow up from your marketing team.


ANSWER : A,C



Marketing-Cloud-Account-Engagement-Specialist Sample Question 6


An administrator includes a link to a file on a web page that the company does not own on the company website.
How should they track the number of visitors who access this file?


A. Page actions
B. Marketing Cloud Account Engagement form
C. Custom redirects
D. Marketing Cloud Account Engagement tracking code


ANSWER : C



Marketing-Cloud-Account-Engagement-Specialist Sample Question 7


A designer wants to apply LenoxSoft’s styling to assets in Marketing Cloud Account Engagement. Which two assets can they control CSS styling for In Marketing Cloud Account Engagement?
Choose 2 answers


A. Landing pages
B. Form handlers
C. Forms
D. Social posts


ANSWER : A,C



Marketing-Cloud-Account-Engagement-Specialist Sample Question 8


Which Salesforce custom fields will sync with Marketing Cloud Account Engagement?


A. Custom Record Type fields
B. Custom Prospect fields
C. Custom Account fields
D. Custom Opportunity fields


ANSWER : B,C,D



Marketing-Cloud-Account-Engagement-Specialist Sample Question 9


What does the Data.com connector allow you to do?


A. Sync all your prospects to Salesforce
B. Connect with your meeting software
C. Quickly jump into the Data.com results for a prospect or their company


ANSWER : C



Marketing-Cloud-Account-Engagement-Specialist Sample Question 10


An engagement studio program is enabled to repeat. The prospects are eligible to repeat after one day and can repeat three times.
If a prospect remains on the program recipient list, what would happen to that prospect once they hit the End step after processing through the program once?


A. The prospect will start the program over at the beginning after waiting one day.
B. The prospect will not restart the program; prospects can only process through once.
C. The prospect will start the program over at the beginning immediately.
D. The prospect will not restart the program; they have reached the maximum number of repeats.


ANSWER : A



Marketing-Cloud-Account-Engagement-Specialist Sample Question 11


What is the difference between a visitor and a prospect?


A. A prospect has an identified email address, while a visitor does not have an identified email address.
B. A prospect has an opportunity associated with it. while a visitor does not have an opportunity associated with it.
C. A prospect has submitted a Marketing Cloud Account Engagement form, while a visitor has not submitted a Marketing Cloud Account Engagement form.
D. A prospect has an assigned user, while a visitor does not have an assigned user.


ANSWER : A



Marketing-Cloud-Account-Engagement-Specialist Sample Question 12


LenoxSoft wants to provide a list of their products on their "Contact Us" form and ask prospects to select only one product they are most interested in.
Which field type should they leverage?


A. Multi-Select
B. Checkbox
C. Dropdown
D. TextArea


ANSWER : C



Marketing-Cloud-Account-Engagement-Specialist Sample Question 13


A marketing user wants to send an email template to a prospect list, but the specific email template Isn't available to choose when sanding a new list email.
How should the user resolve this Issue?


A. Edit the list to be available for "Email Sanding"
B. Edit the email template to make it available for "List Emails"
C. Edit the list to be available for "Email Templates"
D.  Edit the email template and choose the appropriate list   


ANSWER : B



Marketing-Cloud-Account-Engagement-Specialist Sample Question 14


Which two activities can automatically increase a prospects score using the default scoring model? Choose 2 answers

A. A prospect being converted from a Lead to a Contact
B. A prospect sending an email to their assigned user
C. A prospect clicking on a tracked link in an email
D. A prospect submitting a form on a landing page


ANSWER : C,D



Marketing-Cloud-Account-Engagement-Specialist Sample Question 15


What is the baseline grade assigned to a prospect?  

 A.    C   
B.     D   
C. B
D. A


ANSWER : B



Marketing-Cloud-Account-Engagement-Specialist Sample Question 16


When reviewing the report for a Marketing Cloud Account Engagement email, a marketer notices the total clicks metric is much higher than the unique clicks metric. There was only one call-to-action link in the email.
What could explain this discrepancy?


A. Prospects clicked the unsubscribe link.
B. Prospects clicked the call-to-action link multiple times.
C. Prospects were removed from the recipient list after clicking the call-to-action link.
D. Prospects were deleted after clicking the call-to-action link.


ANSWER : B



Marketing-Cloud-Account-Engagement-Specialist Sample Question 17


A marketing user pauses an Engagement Studio program and adds a new recipient list.   What will happen to the newly added prospects when the program is resumed?

A. Prospects will not begin the program until all existing prospects reach an end step.
B. Prospects will skip any Action steps the existing prospects have already completed, but will be evaluated on Trigger and Rule steps.
C. Prospects will begin the program on the first step regardless of where the existing prospects are In the program.
D. Prospects will skip steps to start the program on the same steps the existing prospects are on.


ANSWER : B



Marketing-Cloud-Account-Engagement-Specialist Sample Question 18


What information can you find about your competitors in Marketing Cloud Account Engagement?


A. Alexa rank
B. BBB score
C. News article mentions
D. Number of inbound links
E. Number of indexed pages


ANSWER : A, D,E



Marketing-Cloud-Account-Engagement-Specialist Sample Question 19


On which two types of domains does Marketing Cloud Account Engagement set cookies? (Choose two answers.)

A. Marketing Cloud Account Engagement domains
B. Tracker domains
C. Mobile domains
D. Social media domains


ANSWER : A,B



Marketing-Cloud-Account-Engagement-Specialist Sample Question 20


How many times does a segmentation rule run?


A. Continuously, whenever new prospects are created.
B. Up to five times., as long as the user enables the repeat setting.
C. As many times as the user specifies when they create the rule.
D. Once, as soon as the user completes the rule creation process.


ANSWER : D



Marketing-Cloud-Account-Engagement-Specialist Sample Question 21


Identify the paid search ad platforms for which Marketing Cloud Account Engagement has a native integration.


A. Google AdWords
B. Bing
C. Yahoo
D. All of the Above


ANSWER : A



Marketing-Cloud-Account-Engagement-Specialist Sample Question 22


How can you set a prospect's first touch campaign?


A. Using automation rules.
B. Using completion actions
C. None of the above
D. Using segmentation rules.


ANSWER : B



Marketing-Cloud-Account-Engagement-Specialist Sample Question 23


A client wants to submit data to Marketing Cloud Account Engagement as well as their own database. What do you recommend they use?


A. A third party tool
B. This is not possible
C. Marketing Cloud Account Engagement API
D. Data.com connector
E. Marketing Cloud Account Engagement form handlers


ANSWER : E



Marketing-Cloud-Account-Engagement-Specialist Sample Question 24


LenoxSofts marketing manager wants to keep email branding consistent. They want Marketing Cloud Account Engagement users to be able to select this email content when building out engagement studio programs, one-to-one emails, and autoresponders.
How could this goal be achieved?


A. Create and publish an email template
B. Create an email template draft
C. Create an operational email
D. Create a list email draft


ANSWER : A



Marketing-Cloud-Account-Engagement-Specialist Sample Question 25


An Administrator wants to have a thank you email sent after the form on the “Request a Demo” landing page is submitted.
Where can this be configured to ensure that every time the landing page is completed, the email is sent?


A. Configure an autoresponder email to send as a completion action when the ‘Request a Demo” landing page has been submitted.
B. Configure an automation rule to send the email when “Request a Demo” form has been successfully completed.
C. Configure a segmentation rule to send the email when “Request a Demo” landing page has been successfully completed.
D. Configure an autoresponder email to send as a completion action when the “Request a Demo” form has been submitted.


ANSWER : D



Marketing-Cloud-Account-Engagement-Specialist Sample Question 26


What is a good bounce rate?   

A.  Less than 5%   
B. More than 20%
C. Less than 10%
D. More than 10%


ANSWER : C



Marketing-Cloud-Account-Engagement-Specialist Sample Question 27


Users can be imported into Marketing Cloud Account Engagement


A. True
B. False


ANSWER : A



Marketing-Cloud-Account-Engagement-Specialist Sample Question 28


What should you do when multiple users are editing an email template at the same time?


A. Multiple users cannot edit the same email template at the same time
B. Always click Save and Exit or Save Draft and Exit to commit your changes and close your session before ' someone else edits it
C. Update the same draft at the same time since the system will recognize updates made by both users
D. Create two different drafts and merge them through the Email flow process to bring updates from both drafts into one


ANSWER : B



Marketing-Cloud-Account-Engagement-Specialist Sample Question 29


What are the key technical items required to set up during implementation?


A. Tracking Code
B. Email Authentication
C. CNAME
D. IP Whitelisting
E. Using Custom Fonts


ANSWER : A,B,C,D



Marketing-Cloud-Account-Engagement-Specialist Sample Question 30


Form or Form Handler? I need data de-duplication in the CRM.


A. Form
B. Form Handler


ANSWER : A



Marketing-Cloud-Account-Engagement-Specialist Sample Question 31


What factors are involved with and determine email deliverability? (Choose 2)


A. Sender Policy Framework (SPF)
B. Domain Keys
C. Sender ID
D. Whitelist
E. CAN-SPAM


ANSWER : A,B



Marketing-Cloud-Account-Engagement-Specialist Sample Question 32


LenoxSoft's marketing team shares a list of company names of all external visitors on their website with the regional sales managers. The regional managers use this list for cold calling and for insight on whether any recent opportunities are active on their site.
Which sequence of steps should the Marketing Cloud Account Engagement Administrator take to automate this process?
Choose one answer


A. Enable Send daily prospect activity emails (for all prospects); Enable Page Actions to notify managers.
B. Enable Visitors Filters for a specific IP range; Enable Page Actions to notify managers. 
C. Enable Visitor Filters for a specific IP range; Enable Send daily visitor activity emails.
D. Enable Send daily visitor activity emails; Enable Send daily prospect activity emails (for my prospects).


ANSWER : C



Marketing-Cloud-Account-Engagement-Specialist Sample Question 33


What could cause standard sync actions from occurring?


A. A large sync queue
B. Connector is not verified or has become unverified
C. Salesforce API limit has been reached
D. All of the above


ANSWER : D



Marketing-Cloud-Account-Engagement-Specialist Sample Question 34


What causes a sync from Salesforce to Marketing Cloud Account Engagement?


A. Updating a formula field in Salesforce
B. Updating a field on a Contact record that does not have an email address
C. Opening a one to one email
D. Making field changes to a Lead or Contact record


ANSWER : D



Marketing-Cloud-Account-Engagement-Specialist Sample Question 35


Where on a prospect record should an administrator look to help determine the reason a prospect is unmailable?


A. Lifecycle and Profile
B. Activities and Audits
C. Activities and Lifecycle
D. Profile and Audits


ANSWER : A



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