Pass4sure Salesforce Certified-Business-Analyst Dumps

Sample Questions

Certified-Business-Analyst Sample Question 1

The Salesforce project team at Universal Containers is reviewing a backlog of user stories to add to an sprint. The team is unsure of which story to begin working on. What should the business analyst do to help with prioritization?

A. Verify acceptance criteria. 
B. Identify dependent components. 
C. Delete the definition of done 

ANSWER : B

Certified-Business-Analyst Sample Question 2

Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for assistance. The business analyst (BA) has begun exploring potential solutions based on the requirements. What should the BA do first?

A. Investigate building a custom app. 
B. Use CRM Anal Analyst actionable insights. 
C. Review relevant apps on the AppExchange

ANSWER : C

Certified-Business-Analyst Sample Question 3

The Business analyst (BA) at Universal Container wants to improve the case process in Salesforce after feedback customer abut resolution time. The BA tacks the user story, request details, and configuration changes in a repository. What is a benefit of tracking user stories in this way?

A. Multiple project team members can make and view revisions. 
B. It links all changes to Salesforce metadata. 
C. The development team can work parallel on the same requirement. 

ANSWER : A

Certified-Business-Analyst Sample Question 4

Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."

A. Challenge 
B. Monster
 C. Victory 
D. Helper 

ANSWER : A

Certified-Business-Analyst Sample Question 5

Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps. What should the BA create to engage stakeholders?

A. Value Stream Map 
B. Universal Process Notation 
C. Capability Model 

ANSWER : A

Certified-Business-Analyst Sample Question 6

Universal Containers is in the discovery phase of a new Service Cloud project. The lead business analyst (BA) review user stories written by junior Bas. The lead BA discovers these user stories are missing details, as how case routing should work. The lead BA asks the junior Bas to make revisions based on the intended audience for the user stories. 

A. End user and development team 
B. Development and QA teams 
C. Business user and QA team 

ANSWER : B

Certified-Business-Analyst Sample Question 7

After stakeholders formally signed off on requirements, the business analyst (BA) received numerous emails requesting changes to Salesforce during uses acceptance testing (UAT). The BA quickly became overwhelmed by the requests and needs a way to organize and peritonitis them. What should the BA use to help them organize these requests? 

A. Change request log 
B. Scope statement specification 
C. Gap analysis document 

ANSWER : A

Certified-Business-Analyst Sample Question 8

The project manager for Universal Container tells the business analyst (BA) that the developers on the team are having trouble understanding what to build because the acceptance criteria for the Sales Cloud user stories are confusing. How should the BA respond to the feedback effectively?

A. Recommend additional training resources. 
B. Ask for specific examples to review. 
C. Confirm that best practices are being followed. 

ANSWER : B

Certified-Business-Analyst Sample Question 9

A. Select the requirement used by the majority of the support team.
B. verify the requirement with the security team.
C. Bring the requirement to the product owner’s attention.

ANSWER : C

Certified-Business-Analyst Sample Question 10

A. Q Schedule a meeting to discuss the importance of the item, then re-evaluate all of theitems and their priority levels
B. Q Verify why the item is medium-priority, explain the reason, and determine if the itempriority was misjudged compared to other items.
C. Q Support the stakeholder in this decision, move the medium-priority item to the nextsprint, and inform the development team.

ANSWER : B

Certified-Business-Analyst Sample Question 11

A. The solution with the lowest cost
B. The solution with the fastest implementation time
C. The solution with the highest business value

ANSWER : C

Certified-Business-Analyst Sample Question 12

A. Administrator
B. Support manager
C. Customer

ANSWER : C

Certified-Business-Analyst Sample Question 13

A. Configuration leverages multiple programming languages.
B. Configuration allows for any level of complexity.
C. Configuration provides faster speed to market.

ANSWER : B

Certified-Business-Analyst Sample Question 14

A. Explain to the customer that the workshop is focused on documenting requirements,rather than solutioning, and write down their pain points
B. Write the user story: As a marketer, I need to track customer origin on Opportunity sothat I can report on the ROI of our marketing efforts.
C. Ask follow-up questions to determine if standard Salesforce functionality around Leads,Campaigns, and Opportunities could meet this need.

ANSWER : C

Certified-Business-Analyst Sample Question 15

A. Items chat are user-friendly features
B. Items requested by the majority of users
C. Items that are crucial to the business

ANSWER : C

Certified-Business-Analyst Sample Question 16

A. Clone the features of the legacy solution within the new Sales Cloud org.
B. Start writing epics and user stories that discuss the challenges mentioned.
C. Schedule a ride-along with the sales team to learn more about their goals.

ANSWER : C

Certified-Business-Analyst Sample Question 17

A. Support agents
B. System developers
C. Quality assurance testers

ANSWER : A

Certified-Business-Analyst Sample Question 18

A. The user stories were save outside of a shared repository
B. The definition of done of the user stories was unclear.
C. The user stories were linked to the incorrect business process map.

ANSWER : A

Certified-Business-Analyst Sample Question 19

A. Give all stakeholder the ability to edit the shared spreadsheet.
B. Ask each tester to admit share spreadsheet.
C. Enable history y in the shared spreadsheet.

ANSWER : C

Certified-Business-Analyst Sample Question 20

A. Full Sandbox
B. Production
C. Developer

ANSWER : A

Certified-Business-Analyst Sample Question 21

A. Recombined clear owners up for the platform and identity executive sponsors.
B. Assign a team to start building a prototype of product functionality.
C. Document user requirement from each department during discovery sessions.

ANSWER : A

Certified-Business-Analyst Sample Question 22

A. Functional - requirements, code/configuration, run as user
B. Storytelling - hero, challenge, helper, victory
C. STAR method - situation, task, action, result

ANSWER : B

Certified-Business-Analyst Sample Question 23

A. Sales manager
B. Chief financial officer
C. Supply chain manager

ANSWER : C

Certified-Business-Analyst Sample Question 24

A. Estimated cost
B. Timelines
C. Process maps

ANSWER : B

Certified-Business-Analyst Sample Question 25

A new employee at Universal Containers just sent the business analyst (BA) a Slack message with an named User3tories_v37_final_final_final.docx. Which best practice should the 6A train the employee on first?

A. Use standard naming conventions.
B. Use acceptance criteria to define success.
C. Use a version control repository.

ANSWER : C

Certified-Business-Analyst Sample Question 26

A few users have reported an issue with the recent Cloud Kicks? Salesforce implementation. What should the business analyst do first?

A. Gather requirements from end users.
B. Provide additional end user training.
C. Create a high priority bug for a quick fix.

ANSWER : A

Certified-Business-Analyst Sample Question 27

Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO’s org to find out which pages are the slowest to load when using the app on the phone. What is the first step the BA should take to help resolve the issue?

A. Create a new page layout for the phone.
B. Use performance analyzer to view the assessment.
C. Confirm steps to reproduce the issue.

ANSWER : B

Certified-Business-Analyst Sample Question 28

 Universal Containers is merging with another company that uses a different CRM. During requirements workshops, the incoming support team has been proactively sharing ideas, but the incoming sales team has been less engaged. What should the BA do to ensure they are able to gather the necessary requirements?

A. Put extra effort into following up with the sales team … requirements.
B. Shift focus to the support team since they are proactively providing requirements.
C. Continue the requirements workshops and hope the salesforce become more responsive.

ANSWER : A

Certified-Business-Analyst Sample Question 29

Cloud Kicks (CK) is planning a project to optimize its lead to cash process. CK needs someone to analyze data and draw business insights, understand business processes, and guide the business to the best implementation for the project. Which role does CK need?

A. Business Analyst
B. Solution Architect
C. Salesforce Administrator

ANSWER : A

Certified-Business-Analyst Sample Question 30

When customers have had an issue making an online purchase on the Northern Trail Outfitters (NTO) website, they submitted feedback about the quality of the service provided by the support team. MTO has listened to its customers and wants to make improvements. How should the business analyst guide the conversation with stakeholders to identify meaningful process improvements?

A. Analyze CSAT numbers with stakeholders to identify major pain points.
B. Facilitate workshops with stakeholders to understand priorities.
C. Review support team feedback survey results with stakeholders.

ANSWER : B

Certified-Business-Analyst Sample Question 31

A business analyst (BA) has been assigned to a new project with Universal Containers. The program manager has shared a variety of documents with the BA prior to the project kickoff. Which document will help the BA understand the project's goals, stakeholders, background, and scope?

A. System Requirements Specification (SRS)
B. Statement of Work (SOW)
C. Master Service Agreement (MSA)

ANSWER : B

Certified-Business-Analyst Sample Question 32

The delivery team at Cloud Kicks has Just conducted a successful sprint demo showcasing a new sales dashboard. However, the marketing team Is unhappy because the new lead automation they requested was missing from the deliverables and an Important new marketing campaign is starting the next day. What did the business analyst fall to do during sprint planning'?

A. Prioritize the sprint backlog with stakeholders
B. Calculate the sprint capacity correctly
C. Create a burndown list of sprint tasks

ANSWER : A

Certified-Business-Analyst Sample Question 33

A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC’s Salesforce team for help? What are the next steps the business analyst should take?

A. Recommend that the user submit a ticket related to the field creation.
B. Research AppExchange solution that offer customization options.
C. Document the desired outcome and research the impact of making a change.

ANSWER : C

Certified-Business-Analyst Sample Question 34

A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have indicated they access existing systems with only a username and password. How should the BA resolve the issue?

A. Determine the most commonly used process.
B. Ask the security team to confirm company policy.
C. Ask executive leadership to make the decision.

ANSWER : B

Certified-Business-Analyst Sample Question 35

The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project’s stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality. Which additional activity is most likely to result in a successful sprint demo?

A. Conducting multiple dry runs
B. Exporting a backup copy of the demo data
C. Performing a code review

ANSWER : C

Certified-Business-Analyst Sample Question 36

After the completion of the most recent sprint at Cloud Kicks (CK), the business analyst (BA) provided a demo of three user stories for the customer support solution to a senior executive. During the demo, the BA showcased the following Salesforce functionalities: 1. Searching for an account 2. Creating a new case 3. Closing a case After the demo, the BA received poor feedback stating that the executive was unsure about the definition of a "case." What should the BA do differently in the next demo?

A. Confirm each user story includes a clear who, what, and why.
B. Update the environment to use language specific to CK.
C. Explain that the term is a Salesforce industry standard.

ANSWER : A

Certified-Business-Analyst Sample Question 37

A business analyst (BA) sees that all the acceptance criteria they wrote for an upcoming project go live have passed unit testing. How can the BA support the protect team to ensure the solution meets the business's needs before demoing it to the relevant stakeholders?

A. Collaboration with stakeholders to establish to rollout communication and training plan.
B. Help conduct user acceptance testing to make sure the product works smoothly across all business processes.
C. Prepare documentation to summarize the QA team’s test results for the business stakeholders.

ANSWER : B

Certified-Business-Analyst Sample Question 38

The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early in their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern. What should the BA focus on doing first during the initial discovery phase?

A. Shadow the sales team to observe process for entering data into Accounts and Opportunities.
B. Meet with the executive leadership team to accurately understand the business need.
C. Understand and document the data quality issues reported by the data science team.

ANSWER : C

Certified-Business-Analyst Sample Question 39

A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline. Both the client’s execute team and the project manager are eager to complete the discovery phase of the project and begin developer. What are the key activities that the BA must complete prior to beginning development?

A. Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions
B. Eliciting requirements, writing user stories, implementing solutions, Testing solutions
C. Eliciting requirements, documenting requirements, analyzing information, facilitating solutions

ANSWER : C

Certified-Business-Analyst Sample Question 40

The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC’s Salesforce environment. Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?

A. Organization edition and license type
B. Storage capacity and license type
C. Number of active users and license type

ANSWER : A

Certified-Business-Analyst Sample Question 41

After completing requirements gathering session for a Sales Cloud implementation, the business analyst (BA) has started to write user stories. During an internal user story grooming session, the project manager decided that each user story must: * Be assigned a level of effort * Be demonstrated to the stakeholder * Have documented deployment steps Where should the DA capture these requirements?

A. Definition of done
B. Assumptions
C. Acceptance criteria

ANSWER : A

Certified-Business-Analyst Sample Question 42

During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point of view on field names. What should the business analyst do to help Influence the team and accurately capture the requirements?

A. Find a middle ground where both stakeholders are satisfied with the field names.
B. Ask the executive sponsor to make the final field name decisions.
C. Allow the development team to make the final field name decisions

ANSWER : A

Certified-Business-Analyst Sample Question 43

During a discovery workshop, it was identified that the solution needs to meet all legal accessibility standards (for example, ADA, Section 508, WCAG, etc.). How should a business analyst document this need and ensure it is applied universally across the solution?

A. Create a functional requirement for accessibility standards.
B. Create a non-functional requirement for accessibility standards.
C. Create a user story for accessibility standards.

ANSWER : B

Certified-Business-Analyst Sample Question 44

Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success. The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature of its business and the value it provides to customers. Which strategy is the BA employing?

A. The five ways to build trust
B. The five most important questions
C. The five W's and an H

ANSWER : C

Certified-Business-Analyst Sample Question 45

The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities. Which external stakeholders should the business analyst recommend?

A. Governing bodies
B. Third-party vendors
C. Buyers and customers

ANSWER : C

Certified-Business-Analyst Sample Question 46

Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome. How can the BA put this into action before the first requirements workshop?

A. Navigate the client's online purchasing process.
B. Research the background of the client's Salesforce team.
C. Develop preliminary technical specifications.

ANSWER : A

Certified-Business-Analyst Sample Question 47

Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each other’s changes. What should JC use to prevent this from happening in the future?

A. Code review sessions
B. Version control system
C. Change set deployments

ANSWER : B