Pass4sure Cisco 500-445 Dumps
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Pass4sure 500-445 dumps
Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
56 Questions
Sample Questions
500-445 Sample Question 1
A. Application server, 8445
B. Web server, 8443
C. Services server, 15097
D. Database server, 1433
ANSWER : B
500-445 Sample Question 2
A. to control the time interval after which a chat activity is tagged as abandoned if an agentcould not accept it
B. to control the time interval after which a chat activity is tagged as abandoned if it couldnot get any response from UCCE
C. to control the time interval after which a chat activity is tagged as abandoned if it couldnot be routed to UCCE
D. to control the time interval after which a chat activity is tagged as abandoned if it couldnot be assigned to an agent
ANSWER : A
500-445 Sample Question 3
A. Create a SQL User with db_datareader rights to the eGReportsDB on the ECEReporting server.
B. Single-mode authentication must be enabled on the ECE Reporting server.
C. Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.
D. Mixed mode authentication must be enabled on the ECE Reporting server.
E. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reportingserver.
F. Mixed mode authentication must be enabled on the CUIC publisher.
ANSWER : E,F
500-445 Sample Question 4
A. Only open chat activities in which the customer has not left the chat session can betransferred.
B. Chats can be transferred to departments directly.
C. Agents can transfer the chat activities based on the Maximum Task limit setting.
D. Agents have unlimited transfers of chat activity.
E. Only one chat activity can be transferred at a time.
ANSWER : A,B
500-445 Sample Question 5
A. Dynamic Expanded Call Context Variable
B. Call variable on email/chat gadget
C. Dynamic Expected Wait Time Variable
D. Dynamic Run Application Script Request
ANSWER : C
500-445 Sample Question 6
A. EAAS Instances sends NEW_TASK message to MR PIM.
B. MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.
C. Rules Process executes the start and scheduled workflows.
D. Email is pulled in by listener instance and written to the database.
E. Email is pulled in by retriever instance and written to the database.
F. EAAS notifies EAMS of DO_THIS_WITH_TASK.
ANSWER : C,D,F
500-445 Sample Question 7
A. 800
B. 1000
C. 2000
D. 2500
ANSWER : C
500-445 Sample Question 8
A. skill groups and services
B. route point and DN
C. scripts and script selector
D. skill groups and route
ANSWER : A
